Doheny's
Doheny's (Doheny's, LLC) is a family-owned, online and catalog pool-supply retailer founded in 1967 and headquartered in Pleasant Prairie, Wisconsin. It sells pool chemicals, equipment, cleaners, and accessories, shipping from multiple regional warehouses across the U.S. The company is BBB-accredited with an A+ rating.
| Website | www.doheny.com ↗ |
|---|---|
| Type | Retailer |
| Channel | Online |
| Marketplaces | Amazon: Retailer storefront Walmart: Retailer storefront Operates its own storefront on both — Amazon ('Doheny's Pool Supplies Fast') and Walmart seller 297. [source] |
| Ownership | Private |
| Stock | — |
| American company | Yes — U.S., family-owned, headquartered in Pleasant Prairie, Wisconsin |
| Headquarters | Pleasant Prairie, Wisconsin, USA |
| Founded | 1967 |
| Footprint | Multiple regional distribution warehouses across the U.S. (company has historically cited nine); no consumer retail storefronts identified — operations are catalog/online. |
| Known for | Discount pool supplies, chemicals, and equipment sold via catalog and online, with free next-day delivery on qualifying orders. |
| Does well | Discount pricing and free next-day delivery on Doheny's-brand pool chemicals and popular supplies fulfilled from multiple regional warehouses. |
| BBB rating | BBB A+ · accredited (2026-06-24) |
| Trustpilot | 4/5 · 41276 reviews (2026-06-24) |
| Est. web traffic | ~333,000/mo (Similarweb (3-mo avg, est.), 2026-06-24) |
Policies
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| Returns | Returns accepted within 30 days. No restocking fee on new, unopened items returned within 30 days; a 20% fee applies to items not in brand-new condition, and 40% to winter covers placed on a pool. Returns must be pre-paid and insured (customer pays return shipping). Opened liners, paint, chemicals, dive boards, clearance, and custom orders are non-returnable. [source] |
|---|---|
| Shipping | Free shipping on orders over $50 for Doheny's-brand chemicals and many supplies; $9.99 on orders under $50. Free next-day delivery on qualifying orders over $50 to most of the U.S., subject to availability and a local cutoff time (not guaranteed). [source] |
| Warranty / Defects | 30-day money-back guarantee; afterward, applicable manufacturer warranties apply. A 'Lowest Price Guarantee' refunds the difference for 30 days if a lower total delivered price is found from a licensed/authorized pool supply catalog or website. [source] |
Customer Service Notes
BBB profile lists the business as accredited since 2007-10-24 with an A+ rating, reporting 90 total complaints in the last 3 years and 28 closed in the last 12 months as of the capture date. No named product recalls or lawsuits were identified during this review.
Company Timeline
| Date | Event |
|---|---|
| 1967 | Tom and Kathy Doheny found the business, selling low-priced pool supplies from their garage in Wisconsin |
| 1980 | Company mails its first catalog |
| 2007-10-24 | Becomes BBB accredited |
Sources
- https://www.doheny.com/about-us
- https://www.doheny.com/customer-care
- https://www.doheny.com/help/warranties
- https://www.bbb.org/us/wi/pleasant-prairie/profile/pool-supplies/dohenys-llc-0694-4019043
- https://www.trustpilot.com/review/www.doheny.com
Last updated 2026-06-24 · Next review 2026-07-24