Retailers compared — Returns

How each tracked retailer handles returns, side by side. Open any retailer for full context and sources.

Compare retailers by policy: Returns · Shipping · Warranty / Defects

Retailer	Returns
Doheny's Retailer	Returns accepted within 30 days. No restocking fee on new, unopened items returned within 30 days; a 20% fee applies to items not in brand-new condition, and 40% to winter covers placed on a pool. Returns must be pre-paid and insured (customer pays return shipping). Opened liners, paint, chemicals, dive boards, clearance, and custom orders are non-returnable. [source]
E-Z Test Pool Supplies Retailer	Returns accepted within 30 days of purchase; items must be in original packaging and condition, and the customer pays return shipping. A 20% restocking fee applies to orders of $100 or more. Non-returnable (unless deemed defective by the manufacturer): chemicals, salt cells, heaters/heat exchangers/heat pumps, pool covers, slides, cleaner vacuums/robots, motors, railings/stairs, liners, above-ground pools, light bulbs, paints, sprays, sealants, pigments, and adhesives. [source]
In The Swim Retailer	30-day return window; items must be unused, in new condition, and in original packaging. Standard online returns use a company-provided prepaid FedEx label; oversized/freight returns are the customer's responsibility. Certain chemicals, custom orders (covers, liners), and used/installed equipment are excluded. [source]
Inyo Pools Retailer	Returns accepted on most items in new, unused/unopened condition within 30 days for a refund, less shipping/handling and a 20% restocking fee. All returns require a Return Merchandise Authorization (RMA), typically 1–3 business days to initiate. [source]
Leslie's Pool Supplies Retailer	Items may be returned within 30 days for a replacement or refund; products must have receipt or proof of purchase, be unused, in new condition, and in original packaging. Shipping and handling charges are non-refundable except for defective or damaged products. [source]
Oregon Hot Tub Retailer	A showroom-and-delivery model for hot tubs, swim spas, and saunas; purchases, deposits, and any returns are arranged directly with the showroom. No standard online return policy applies to these large installed products. [source]
Pinch A Penny Retailer	Stores are independently owned and operated franchises, so purchases, returns, and in-store service terms are handled at the local store; online orders placed at pinchapenny.com follow that site's terms. Policies can vary by location. [source]
Pool Supply Unlimited Retailer	Returns accepted within 30 days of receipt; a Return Merchandise Authorization (RMA) is required. Refunds issued once the item is verified new and saleable, minus restocking or shipping fees. No returns on above-ground pools, spas, liners, domes, safety covers, or custom/special-order items. [source]
Pool Warehouse Retailer	Returns accepted on most items in new, unused/unopened condition (excluding custom/special orders) within 30 days. Refunds subject to a 20–30% restocking fee depending on the vendor; the customer pays return shipping, and refunds are less original shipping and handling. [source]
Royal Swimming Pools Retailer	Returns must be submitted for approval within 60 days; items must be unused/uninstalled in original packaging with all manuals/warranty cards. All returns are subject to a 15% restocking fee and a 5% cancellation fee, and the customer pays return freight. [source]
The Pool Factory Retailer	Most items, including pools, may be returned within 14 days of receipt; a Return Goods Authorization (RGA) is required first. Items must be unused and in original packaging; return shipping is the customer's responsibility. A 25% restocking fee applies to returned pools. Many items are non-returnable (chemicals, lights, automatic cleaners, fence kits, solar reels, heaters, above-ground pool parts). [source]
The Pool Insider Affiliate (Amazon link-through)	N/A — the site does not sell or fulfill products; returns are handled by Amazon as merchant of record. [source]
The Spa Depot Retailer	Returns must be received within 30 days with a Return Merchandise Authorization (RMA); merchandise must be in original, salable condition. Original shipping is non-refundable and the customer pays return shipping. Many items are non-returnable, including spa covers, cover lifters, heaters, spa packs, pumps, controls, circuit boards, electrical parts, chemicals, and custom orders. [source]

Purpose: This was created to help people navigate the complex ocean of brands, retailers and manufacturers in the pool industry — both for pool professionals as well as consumers & DIY homeowners. We hope you find it useful.

Pool Industry Insights is an independent research summary compiled for general, non-commercial informational purposes from publicly available sources. Information is believed accurate as of the capture date shown on each entry but is provided “as is,” without warranties of any kind; figures such as ratings, traffic estimates, and stock prices change frequently and should be independently verified. Nothing here is an endorsement, an offer, or financial or purchasing advice. All trademarks and trade names are the property of their respective owners; their use here is nominative and implies no affiliation or sponsorship.

Disclosure: site owner Dieter Davis is a co-founder of Poolaroo, a pool & spa retailer that may compete with companies listed here.

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