The Spa Depot

The Spa Depot Inc. is a hot-tub and spa supply retailer founded in 1997 and headquartered in Olympia, Washington. It sells spa chemicals, filters, covers, replacement parts, and accessories online and from its Olympia facility, and is BBB-accredited with an A+ rating.

Website	spadepot.com ↗
Type	Retailer
Channel	Both
Marketplaces	Amazon: Retailer storefront Walmart: Retailer storefront Runs its own storefront on both — an Amazon seller and a Walmart seller ('Spa Depot'). [source]
Ownership	Private
Stock	—
American company	Yes — incorporated and headquartered in Olympia, Washington
Headquarters	Olympia, Washington, USA
Founded	1997
Footprint	Single HQ/distribution/customer-service facility in Olympia, WA serving a primarily online/mail-order business.
Known for	Hot tub and spa supplies: water-care chemicals (sanitizers, balancers), filters, spa covers and lifters, and replacement parts (pumps, heaters, jets, control packs).
Does well	Broad selection of spa water-care chemicals, filters, covers, and replacement parts with same-day shipping on in-stock items and a long BBB-accredited track record.
BBB rating	BBB A+ · accredited (2026-06-24)
Trustpilot	pending
Est. web traffic	~18,700/mo (Similarweb (3-mo avg, est.), 2026-06-24)

Policies

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Returns	Returns must be received within 30 days with a Return Merchandise Authorization (RMA); merchandise must be in original, salable condition. Original shipping is non-refundable and the customer pays return shipping. Many items are non-returnable, including spa covers, cover lifters, heaters, spa packs, pumps, controls, circuit boards, electrical parts, chemicals, and custom orders. [source]
Shipping	Free standard shipping to the contiguous 48 states on orders of $100+; orders under $100 ship to the 48 states for a flat $5.95. In-stock orders placed by 8 PM Eastern on business days normally ship the same day. Ships to the 48 states, Alaska, and Hawaii; shipments to Canada temporarily suspended. [source]
Warranty / Defects	No first-party warranty terms are published; non-returnable items 'may be covered by the manufacturer's warranty.' Specific durations/coverage are not stated on-site. [source]

Customer Service Notes

BBB-accredited since 1999-12-01 with an A+ rating; the profile lists 3 complaints closed in the last 3 years and 2 in the last 12 months (captured 2026-06-24). No recalls or government actions found. (Trustpilot showed only a single review, not a meaningful score, so it is omitted.) Note: unrelated businesses named 'Spa Depot' exist in other states; this entry is scoped to The Spa Depot Inc. of Olympia, WA.

Company Timeline

Date	Event
1997-03-11	The Spa Depot Inc. business started
1999-12-01	Became a BBB Accredited Business

Sources

Last updated 2026-06-24 · Next review 2026-07-24

Purpose: This was created to help people navigate the complex ocean of brands, retailers and manufacturers in the pool industry — both for pool professionals as well as consumers & DIY homeowners. We hope you find it useful.

Pool Industry Insights is an independent research summary compiled for general, non-commercial informational purposes from publicly available sources. Information is believed accurate as of the capture date shown on each entry but is provided “as is,” without warranties of any kind; figures such as ratings, traffic estimates, and stock prices change frequently and should be independently verified. Nothing here is an endorsement, an offer, or financial or purchasing advice. All trademarks and trade names are the property of their respective owners; their use here is nominative and implies no affiliation or sponsorship.

Disclosure: site owner Dieter Davis is a co-founder of Poolaroo, a pool & spa retailer that may compete with companies listed here.

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