Pool Warehouse
Pool Warehouse is a Knoxville, Tennessee online retailer specializing in do-it-yourself inground and above-ground swimming pool kits, marketed as factory-direct and shipped nationwide. The company states it has sold pool kits online since 1998 and offers kits manufactured by Hydra Pools (a U.S. manufacturer). It is BBB-accredited (A+) and operates as a privately held LLC.
| Website | www.poolwarehouse.com ↗ |
|---|---|
| Type | Retailer |
| Channel | Online |
| Marketplaces | Amazon: Retailer storefront Walmart: Unknown Official Amazon brand store confirmed; a Walmart Marketplace presence is reported but no seller page was verified. [source] |
| Ownership | Private (LLC) |
| Stock | — |
| American company | Yes — Knoxville, Tennessee, USA |
| Headquarters | Knoxville, Tennessee, USA |
| Founded | 1998 |
| Footprint | Online retailer headquartered in Knoxville, Tennessee; no documented retail storefront count. |
| Known for | DIY inground and above-ground swimming pool kits (steel-wall and polymer-wall), sold online with free shipping; kits manufactured by Hydra Pools. |
| Does well | Specialization in DIY/factory-direct inground and above-ground pool kits (single manufacturer, Hydra Pools), broad shape selection, and a long online track record. |
| BBB rating | BBB A+ · accredited (2026-06-24) |
| Trustpilot | 4.4/5 (2026-06-24) |
| Est. web traffic | estimate pending |
Policies
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| Returns | Returns accepted on most items in new, unused/unopened condition (excluding custom/special orders) within 30 days. Refunds subject to a 20–30% restocking fee depending on the vendor; the customer pays return shipping, and refunds are less original shipping and handling. [source] |
|---|---|
| Shipping | Markets free shipping on its steel- and polymer-wall pool kits; the customer pays shipping on all returned items. [source] |
| Warranty / Defects | States it does not separately warrant products; purchasers receive the product manufacturer's warranty (if any). Some products may include an extended warranty from Pool Warehouse. [source] |
Customer Service Notes
BBB profile (Knoxville, TN) shows the business accredited since 2015-04-13 with an A+ rating, and (as displayed 2026-06-24) 58 complaints closed in the last 3 years and 12 in the last 12 months. Common documented themes include shipping/delivery delays, damaged items, and return shipping/restocking costs. No recalls or government actions listed. Some policy text and the Trustpilot score were taken from search-snippet metadata where pages returned HTTP 403.
Company Timeline
| Date | Event |
|---|---|
| 1998 | Company states it began selling swimming pool kits online ('since 1998') |
| 2015-04-13 | BBB accreditation granted (A+) |
Sources
- https://www.poolwarehouse.com/inground-swimming-pool-kits/
- https://www.poolwarehouse.com/returns/
- https://www.poolwarehouse.com/warranty-faqs/
- https://www.bbb.org/us/tn/knoxville/profile/pool-supplies/pool-warehouse-llc-0533-90016552
- https://www.bbb.org/us/tn/knoxville/profile/pool-supplies/pool-warehouse-llc-0533-90016552/complaints
- https://www.trustpilot.com/review/poolwarehouse.com
Last updated 2026-06-24 · Next review 2026-07-24