Pool Supply Unlimited
Pool Supply Unlimited is a U.S. online retailer of pool and spa equipment, operating as EFBE, Inc. out of Ontario, California. Its former Ontario storefront is listed as closed, and the business now operates online. As of the capture date it holds a 4.3 Trustpilot score but an F grade from the BBB, which cites a failure to respond to several complaints.
| Website | www.poolsupplyunlimited.com ↗ |
|---|---|
| Type | Retailer |
| Channel | Online |
| Marketplaces | Amazon: Retailer storefront Walmart: Unknown Runs an Amazon seller storefront; a possible Walmart seller ('Infinite Pool Supply, LLC') could not be confirmed as the same company. [source] |
| Ownership | Private |
| Stock | — |
| American company | Yes — U.S.-based; HQ Ontario, California |
| Headquarters | Ontario, California, USA |
| Founded | 2009 |
| Footprint | Online retailer; former Ontario, CA storefront listed as closed (Yelp, captured 2026-06-24). Operates via poolsupplyunlimited.com. |
| Known for | Online retailer of pool and spa equipment and supplies — pumps, filters, heaters, salt systems, automation, lighting, and parts. |
| Does well | High Trustpilot score (4.3 across 375 reviews) and a self-described staff of experienced pool professionals available seven days a week. |
| BBB rating | BBB F (2026-06-24) |
| Trustpilot | 4.3/5 · 375 reviews (2026-06-24) |
| Est. web traffic | estimate pending |
Policies
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| Returns | Returns accepted within 30 days of receipt; a Return Merchandise Authorization (RMA) is required. Refunds issued once the item is verified new and saleable, minus restocking or shipping fees. No returns on above-ground pools, spas, liners, domes, safety covers, or custom/special-order items. [source] |
|---|---|
| Shipping | States it makes every effort to ship within 24–48 hours (excluding weekends/holidays), subject to availability. Ground and standard freight transit times are not guaranteed. Oversized items ship freight as residential curbside delivery, requiring someone present to inspect and receive. [source] |
| Warranty / Defects | Does not express or imply any warranties; all warranties are the responsibility of the manufacturer. Most products carry a manufacturer warranty. Optional third-party 'Extend' protection plans are offered. [source] |
Customer Service Notes
BBB rates the business F and Not Accredited. The BBB complaints page (fetched 2026-06-24) shows 13 complaints closed in the last 3 years and 2 in the last 12 months; of the 13, 10 are classified 'Unanswered' (the business did not respond). Documented complaint themes include unrefunded charges, delayed/undelivered in-stock orders, and warranty/compatibility disputes. Trustpilot figures retrieved via search-snippet metadata (page returned HTTP 403). No product recalls attributable to this retailer were found.
Company Timeline
| Date | Event |
|---|---|
| 2009-08-05 | Business start date listed on BBB profile (legal entity EFBE, Inc.) |
| 2026-06 | Ontario, CA storefront listed as closed on Yelp; online store remains active |
Sources
- https://www.poolsupplyunlimited.com/returnspolicy
- https://www.poolsupplyunlimited.com/shippingpolicy
- https://www.poolsupplyunlimited.com/warranty
- https://www.bbb.org/us/ca/ontario/profile/pool-supplies/pool-supply-unlimited-1126-100093603
- https://www.bbb.org/us/ca/ontario/profile/pool-supplies/pool-supply-unlimited-1126-100093603/complaints
- https://www.trustpilot.com/review/poolsupplyunlimited.com
- https://www.yelp.com/biz/pool-supply-unlimited-ontario
Last updated 2026-06-24 · Next review 2026-07-24