Inyo Pools
Inyo Pools (Inyo Pool Products, Inc.) is a Longwood, Florida online retailer specializing in pool and spa equipment, replacement parts, and repair supplies, supported by a large library of DIY how-to guides. It operates as a direct-to-consumer e-commerce brand and, since April 2022, has been part of Aqua-Leisure Recreation, LLC, a portfolio company of private-equity firm Blackford Capital.
| Website | www.inyopools.com ↗ |
|---|---|
| Type | Retailer |
| Channel | Online |
| Marketplaces | Amazon: Retailer storefront Walmart: None found Runs an Amazon seller storefront ('INYOpools'); no Walmart seller storefront found. [source] |
| Ownership | Private (PE-owned) |
| Stock | — |
| American company | Yes — U.S.-based retailer, HQ Longwood, Florida |
| Headquarters | Longwood, Florida, USA |
| Founded | 2001 |
| Footprint | Online direct-to-consumer; per its 2022 acquisition press release, serves 100,000+ pool owners annually. No physical retail count identified. |
| Known for | Direct-to-consumer online retailer of pool and spa replacement parts, pumps, filters, and heaters, paired with an extensive library of DIY 'how-to' repair guides. |
| Does well | Pairs a broad e-commerce parts catalog with an extensive DIY how-to content library that helps customers identify and replace parts. |
| BBB rating | BBB A+ · accredited (2026-06-24) |
| Trustpilot | 3/5 · 191 reviews (2026-06-24) |
| Est. web traffic | estimate pending |
Policies
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| Returns | Returns accepted on most items in new, unused/unopened condition within 30 days for a refund, less shipping/handling and a 20% restocking fee. All returns require a Return Merchandise Authorization (RMA), typically 1–3 business days to initiate. [source] |
|---|---|
| Shipping | Most shipments arrive within 7–10 business days. Small-package shipping damage must be reported within 7 days of receipt. Refused/undeliverable UPS shipments incur a $25 return-shipping charge. [source] |
| Warranty / Defects | Warranty claims handled through Inyo or the manufacturer; when handled through Inyo, the customer covers return and replacement shipping. For pump motors within 60 days of purchase the replacement ships free; after 60 days a $25 UPS Ground fee applies. [source] |
Customer Service Notes
BBB: A+, accredited since 2006-01-25 (profile fetched 2026-06-24). Trustpilot: 3.0/5 across 191 reviews ("Average"), captured via search-snippet metadata as the page returned HTTP 403 to direct fetch — verify on next review. No active product recalls identified. Figures are point-in-time.
Company Timeline
| Date | Event |
|---|---|
| 2001 | Inyo Pool Products founded in Longwood, Florida (per secondary company-profile sources) |
| 2022-04-06 | Acquired by Aqua-Leisure Recreation, LLC (a Blackford Capital portfolio company) |
Sources
- https://www.blackfordcapital.com/press-release/aqua-leisure-acquires-inyo-pool-products/
- https://www.prnewswire.com/news-releases/aqua-leisure-recreation-acquires-inyo-pool-products-301518481.html
- https://www.inyopools.com/return.aspx
- https://www.inyopools.com/Content/shipping.aspx
- https://www.inyopools.com/warranty_policy.aspx
- https://www.bbb.org/us/fl/longwood/profile/pool-supplies/inyo-pool-products-inc-0733-14414803
- https://www.trustpilot.com/review/www.inyopools.com
Last updated 2026-06-24 · Next review 2026-07-24