The Pool Factory

The Pool Factory is a New Jersey-based specialty retailer of above-ground and semi-inground swimming pools, complete pool kits, and related supplies. It sells primarily online and is BBB-accredited with an A+ rating. Its BBB profile lists a 1993 business start; the company's own site states it has been in business 'over 30 years' without naming a year.

Website	www.thepoolfactory.com ↗
Type	Retailer
Channel	Both
Marketplaces	Amazon: None found Walmart: Retailer storefront Runs a Walmart seller storefront ('The Pool Factory Inc.'); no Amazon storefront found (a similar pool seller ID maps to a different company). [source]
Ownership	Private
Stock	—
American company	Yes — U.S.-based retailer headquartered in Edison, New Jersey
Headquarters	Edison, New Jersey, USA
Founded	1993
Footprint	Primarily online, shipping nationwide; HQ in Edison, NJ, with a Brooklyn, NY location associated with the brand. Showroom count not verified.
Known for	Above-ground and semi-inground swimming pools and complete pool kits, plus liners, equipment, supplies, and chemicals.
Does well	Specializes in above-ground and semi-inground pools with complete kits and a broad supplies catalog; long-standing BBB A+ accreditation.
BBB rating	BBB A+ · accredited (2026-06-24)
Trustpilot	3.3/5 · 3 reviews (2026-06-24)
Est. web traffic	estimate pending

Policies

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Returns	Most items, including pools, may be returned within 14 days of receipt; a Return Goods Authorization (RGA) is required first. Items must be unused and in original packaging; return shipping is the customer's responsibility. A 25% restocking fee applies to returned pools. Many items are non-returnable (chemicals, lights, automatic cleaners, fence kits, solar reels, heaters, above-ground pool parts). [source]
Shipping	Pool orders ship 1–2 business days after the order; transit generally 2–8 business days. An adult must be present to receive and sign for freight orders, and customers must schedule freight delivery (typically within 48 hours of terminal arrival) to avoid storage charges. [source]
Warranty / Defects	Defective products from a manufacturing error are replaced per the manufacturer's warranty terms; warranties are provided by the product manufacturers. [source]

Customer Service Notes

BBB-accredited (since 2011-05-03) with an A+ rating; the profile lists 3 complaints closed in the last 3 years and 2 in the last 12 months (captured 2026-06-24). No CPSC recall specific to The Pool Factory was found; 2025–26 above-ground pool recalls named manufacturers (Bestway, Intex, Polygroup), not this retailer. Trustpilot 3.3/5 from only 3 reviews, via search-snippet metadata (page 403).

Company Timeline

Date	Event
1993-02-03	Business start/incorporation date listed on BBB profile
2011-05-03	BBB accreditation granted (A+)

Sources

Last updated 2026-06-24 · Next review 2026-07-24

Purpose: This was created to help people navigate the complex ocean of brands, retailers and manufacturers in the pool industry — both for pool professionals as well as consumers & DIY homeowners. We hope you find it useful.

Pool Industry Insights is an independent research summary compiled for general, non-commercial informational purposes from publicly available sources. Information is believed accurate as of the capture date shown on each entry but is provided “as is,” without warranties of any kind; figures such as ratings, traffic estimates, and stock prices change frequently and should be independently verified. Nothing here is an endorsement, an offer, or financial or purchasing advice. All trademarks and trade names are the property of their respective owners; their use here is nominative and implies no affiliation or sponsorship.

Disclosure: site owner Dieter Davis is a co-founder of Poolaroo, a pool & spa retailer that may compete with companies listed here.

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